Category: Fresh Insights!
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THE LEAD PIT • PART 2 : The Duplicate Parade
Three agents called the same person. The report blamed all three! I once watched three agents leave voicemail for the same person on the same afternoon. Same name. Same number. Three campaign records. I pulled all three call logs afterward, laid them side by side, and brought them to the team lead running the report…
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THE LEAD PIT • PART 1: Your Agents Aren’t Failing. Your Lead Process Is.
The invoice looked harmless. The pit was billing us in agent hours.